Returns and Refund Policy

At DUSOMAY, we are committed to helping you transform your shower experience and improve your hair and skin health. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee period, please contact us at support@dusomay.com.

Cancellation Policy

Please note that any changes or cancellations to your order must be made within 24 hours of placing the order. After this period, we may not be able to accommodate your request as your order will likely have entered the processing phase. If you cancel within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our shower products will improve your daily routine. We encourage you to try them for at least 14 days to fully experience their benefits. If, after 14 days, you are still unhappy with your purchase, you may return the items within our 60-day money-back guarantee period. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please reach out to our support team by filling out the form on our Contact Us page or send an email directly to support@dusomay.com. For a faster process, kindly provide your Order Number or the Name and Email Address used for the purchase.

Damaged Items

We carefully package all of our products to avoid damage during shipping. An item is considered damaged if it has a defect or is physically broken. Cosmetic damage, such as dented boxes or torn packaging, does not qualify as a damaged product if the item inside remains in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at support@dusomay.com with a clear photo of the damage. We will assess whether you are eligible for a replacement at no extra cost. Please note, we do not refund or replace items damaged due to normal wear and tear or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for delays caused by the shipping carrier, customs, or other factors beyond our control. For issues related to shipping delays, lost, or stolen packages, please contact the courier directly for assistance. DUSOMAY is not responsible for lost or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If you realize there is an error, please notify us within 24 hours. After this timeframe, we cannot offer resends or refunds for incorrectly addressed packages.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version of this policy before purchasing and using our products. By purchasing and using DUSOMAY products, you agree to our Refund & Return Policy.